This privacy and cookie statement was last updated on 22 July 2021.
At vb&t Estate Agents we process various personal data. Through this privacy and cookie statement, we inform you of what we do with your personal data.
Our privacy and cookie statement in brief. When processing data, we comply with privacy legislation.
This means, among other things, that we:
Clearly define our purposes before processing your personal data, via this privacy and cookie statement.
Store as little personal data as possible and only the data necessary for our purposes.
Explicitly seek consent for processing your personal data, should consent be required.
Take necessary security measures to protect your personal data. We also impose these obligations on parties processing personal data for us.
Respect your rights, such as your right to access, amend or delete personal data.
For what purposes do we use your personal data?
When you use our website and services, we obtain different types of personal data. We indicate for each purpose what data we obtain from you, what the basis for this is and what retention period applies.
When you send an e-mail or chat message, call us or contact us in another way, you accept our offer to get in touch with us (performance of the agreement). For this purpose, we process the following personal data:
First and last name
Any information you enter yourself as message content
We keep your data for as long as necessary for this contact or for up to 2 years after we last contacted you. We do this to serve you better if you contact us again.
Via our website, you can subscribe to our digital newsletter, which we mail at most once a month. In this newsletter you will read the housing offer, news and articles. We will only send you a newsletter with your permission. We will keep your e-mail address for sending the newsletter until you unsubscribe. You can unsubscribe from the newsletter at any time by clicking the appropriate link at the bottom of the newsletter.
Have you responded to one of our vacancies or submitted an open application? If so, we process your personal data in order to process your application and in preparation for the possible conclusion of an employment contract. We process the following data for this purpose:
We will retain your application details for up to 8 weeks after the position has been filled. We keep this data so that we can contact you in case the position becomes available again within the probationary period. If we cannot offer you a position at this time, we may - with your consent - keep the application data for an additional year. You can withdraw your consent at any time by sending us an e-mail. If you join us, we will keep your application data in your personnel file. This file is kept for as long as necessary and, with regard to application data, for up to 2 years after leaving employment.
When may we share your personal data with third parties?
vb&t Estate Agents only shares your personal data with third parties when this is permitted on the basis of current legislation. We may share your personal data with third parties because:
we have engaged them to process certain personal data.
this is necessary to execute the agreement with you.
you give permission for this.
we have a legitimate interest in doing so.
we are legally obliged to do so (e.g. if the police require this in case of suspicion of a crime).
The parties that process personal data on our or your behalf are:
IT suppliers and service providers
Payment service providers
Our website includes social media buttons from Instagram, Facebook, Youtube and LinkedIn. Using these buttons, you can choose to indicate your interest in our services or share our page with your network via your own social media account on the aforementioned services. This will then be visible to visitors to your personal social media website pages. If you click on a social media button, one or more cookies may be set by the relevant service for your recognition. The use of such social media websites is subject to the privacy statement of the service concerned (see links above).
Enable functionalities of the website (technical or functional cookies)
Analyse the use of the website and improve the website on that basis (analytical cookies/functional cookies)
Show personalised advertisements (tracking cookies/marketing cookies)
These cookies collect the following data from you:
Website and click behaviour
Switching cookies on and off
You can set your browser to accept cookies only if you agree. For more information on this, please refer to your web browser manual. Please note that many websites do not work optimally when cookies are disabled.
Most cookies have an expiry date. If an expiry date is set, the cookie is automatically deleted when the expiry date expires. You can also choose to delete cookies manually before the expiry date. Please consult your browser's manual to do so.
Are your personal data protected?
vb&t Estate Agents takes appropriate technical and organisational measures in relation to the processing of personal data to be carried out, against loss or against any form of unlawful processing (such as unauthorised access, impairment, modification or disclosure of the personal data).
What privacy rights do you have?
If you have any questions or want to know what personal data we hold about you, you can always contact us. Contact details are at the bottom of this document.
You have the following rights:
Right to inspection: you have the right to inspect the personal data we process about you.
Right to rectification: you have the right to correct or supplement the personal data we process about you if it is incorrect or incomplete.
Right toobject: you can object to the processing of your personal data and direct marketing.
Right to erasure: you can request us to delete your personal data.
Right towithdraw your consent: if you have given us consent to process personal data, you can withdraw this consent at any time.
Right to data portability: if it is technically possible, you have the right to have the personal data we process from you transferred to a third party.
Right to restriction of processing: in some cases, you may request us to restrict (temporarily or otherwise) the processing of your personal data.
When making your request, we may ask you to identify yourself. For this purpose, we request data to ensure that you are the correct person to whom the personal data belongs.
In principle, we will comply with your request within 30 days. However, this deadline may be extended for reasons related to specific privacy rights or the complexity of the request. If we extend this deadline, we will inform you in a timely manner.
We may use the following cookies:
This cookie is required for the call-tracking functionality used by the website operator - The cookie sets an ID for the specific visitor, which allows the website support team/help desk to recognise the visitor in case of a help request, and view the visitor's navigation on the website. The retention period of the cookies is 30 minutes.
Records a unique ID for a website visitor and tracks how the visitor uses the website. The data is used for statistics. The retention period of the registration is 2 years.
This cookie is used to enable our chat application. These cookies are not deleted.
Hotjar cookie. This session cookie is set to let Hotjar know if that visitor is included in the sample used to generate funnels. The retention period for Hotjar cookies is 1 year.
Google Tag Manager
Records a unique ID to generate static data (numerical data) about how the visitor uses the website. The data is collected in a report and helps us optimise the website. The data is deleted after one day.
Changes to this privacy and cookie statement
When our services change, we naturally also have to amend our privacy and cookie statement. Therefore, please check this privacy and cookie statement regularly for the most up-to-date information.
Personal Data Authority
If you feel we are not helping you properly with questions about your privacy, you have the right to file a complaint with the regulator. This is called the Personal Data Authority.
For questions about our privacy and cookie statement or questions about your rights, you can always contact our Data Protection Officer at email@example.com.
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